PwC said its data “does not show job or wage destruction from AI,” it shows growth across AI-exposed roles — even highly ...

Research suggests the reality of AI in the workplace is more complex than either complete job displacement or simple ...

A new report sheds light on the underpaid, invisible workforce doing the grunt work behind the AI tools many people use every ...

Artificial intelligence is starting to have a profound effect on work and employment, though some believe much human labour ...

BT Group chief executive Allison Kirkby said advances in artificial intelligence could deepen significant job cuts under way at the British telecoms company, the Financial Times has reported.

NYU's Scott Galloway has a few metaphors to help workers make sense of the sweeping changes AI is bringing to the workplace.

In 2025, the subtle impact of AI on job descriptions is shaping hiring dynamics in ways that are nuanced but deeply influential. It’s not just about faster recruiting or automated screening—it’s about ...

AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee Hesitancy Content ...

Content Guru Research Reveals Growing ROI from AI Adoption in CX. Content Guru, a leading global provider of enterprise cloud ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Is AI coming to take your job? While tech CEOs are issuing dire warnings, many experts remain unconvinced about any immediate ...