What changes are to be made to the sales invoice? The sales invoice is a legal document issued to customers after supplying goods or services, and in the event of paying someone who is not ...

Why Do Customers Expect Premium Customer Service? In simple terms, customer service is a business’ obligation to provide a superior customer experience at any point of business interaction with the ...

Fifty-nine per cent of Britons would not use a company with poor grammar on its website. Have you checked yours recently?

When an employee returns to work following a sickness absence, it’s your duty as an employer to ensure their transition back to work is smooth. Conduct a return to work after sickness interview with ...

What is the role of IT in business? Information technology or the IT department is a crucial part of any company’s business as they monitor and manage almost everything in information technology and ...

Real Business takes a look at the social media platforms that would help UK SMEs and how they can get the most out of each one.

Real Business is the content brand that tells the truth about SME life today. Check our our International Trade category.

"Never let a good crisis go to waste" has been attributed to Winston Churchill in reference to the conditions post the Second World War that allowed for the formation of the United Nations. There is ...

Lost in translation... here are mistakes that ten businesses would rather forget.

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Freelancing gives you a lot of flexibility and freedom to work on your own terms but having multiple clients means that it’s really important to have clear expectations and frameworks to work within.

Vending machine businesses can be an incredibly profitable business if you’re able to set up a vending machine in a busy, popular area. The best spots can be incredibly profitable, but remember that ...