In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) or ...

In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in ...

Japanese conglomerate NTT Corp. plans to acquire the remaining 42.3% stake in NTT Data Group Corp., aiming to accelerate the IT vendor’s global growth strategy. The $15.2 billion deal will make NTT ...

Third-party IT support providers are likely to come under heightened scrutiny following a spate of cyberattacks aimed at ...

As generative AI ignites innovation , even small and medium enterprises (SMEs) are now establishing global capability centers ...

In a significant geopolitical shift, Latin American leaders are strengthening economic and diplomatic relations with China, countering escalating U.S. trade pressures under President Donald Trump. At ...