In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) or ...

Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across ...

Third-party IT support providers are likely to come under heightened scrutiny following a spate of cyberattacks aimed at ...

In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in ...

Indra is reportedly close to selling its business process outsourcing (BPO) unit to Servinform, a fellow Spain-based company.

As generative AI ignites innovation , even small and medium enterprises (SMEs) are now establishing global capability centers ...

Chile has joined hands with Google to lay a 14,000-kilometer undersea optical cable that will directly connect South America to the Asia-Pacific region.