A new policy would have required millions of Social Security beneficiaries to visit a field office to make routine account changes.

U.S. Social Security Administration Commissioner Frank Bisignano explains why Social Security funds may run out sooner than ...

The Social Security Administration announced July 23 substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering. These improvements ...

There is a surge of backlash against SSA’s escalating reliance on online identity proofing tools for routine transactions.

The Social Security Administration announced 24/7 access to the My Social Security online portal starting in mid-July as part of a broader customer service overhaul.

U.S. Senators Elizabeth Warren, Ron Wyden, and Tammy Baldwin, along with eight other Democrats, have called on Social Security Administration (SSA) Commissioner Frank Bisignano to retract what ...

U.S. Senators Ron Wyden and Elizabeth Warren are pressing Social Security Commissioner Frank Bisignano regarding reports of the agency reallocating field office staff to address long phone wait ...

Social Security’s new commissioner, Frank Bisignano, is attempting to reduce phone wait times after customers complained of dropped calls, the website has repeatedly crashed and thousands of ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s customer service streams, the agency is quietly reassigning field office ...

Trump’s top political appointee at the SSA, Commissioner Frank Bisignano, said in the email that the new tax cuts represent a “historic step forward for America’s seniors.” ...

“This is a historic step forward for America’s seniors,” said Social Security Commissioner Frank Bisignano, a former Wall Street executive appointed by Trump. “For nearly 90 years, Social Security has ...