Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 ...

Microsoft has launched its first cloud region in Chile, establishing a significant digital footprint in the Southern Cone.

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) or ...

Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...

In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in ...

The shift marks a dramatic turnaround. Just a year ago, Canadian ministers like Doug Ford and Danielle Smith were pushing to eject Mexico from the USMCA over alleged backdoor Chinese imports. Now, ...

As generative AI ignites innovation , even small and medium enterprises (SMEs) are now establishing global capability centers ...