China is pumping billions into the Caribbean — building roads, wiring digital networks, providing surveillance equipment and ...

While most companies were beginning to tinker with AI tools after ChatGPT's viral debut in late 2022, iQor already had a ...

Agentic AI appears poised to deliver a far more devastating blow—to the very foundation of the BPO business: labor arbitrage.

Ecuador has emerged as the most insecure country in Latin America, with its homicide rate surging to an unprecedented 38.8 ...

Microsoft has launched its first cloud region in Chile, establishing a significant digital footprint in the Southern Cone.

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) or ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...

Indra is reportedly close to selling its business process outsourcing (BPO) unit to Servinform, a fellow Spain-based company.