Handicall rejoint le groupe Finare, spécialiste de l'assurance, de l'IA et des call-centers. Efficace Karim Irouche!

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

GITEX Africa 2025 is a good opportunity to test the customer and traveller experience in Morocco and its airports.

Is management toxic in Concentrix call-centers, in France ? An investigation by En-Contact magazine.

Acquisition, customer experience, En-Contact publishes the list of the 100 Best Problem Solvers in France, in its 2025 Directory, Le Bottin.

Accor a choisi Intelcia et Foundever comme nouveaux partenaires BPO. Callbots, IA, expérience client, les aveux de Saqr Fassi Fehri.

Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

The experience of employees serving the customer experience, the professional experience that leaves a lasting impression and is remembered with emotion: this is the common thread running through the ...

Pathé Marconi recording studios, a famous one. The Beatles, the Rolling Stones, Téléphone, Gérard Manset, David Gilmour used to play and record there.

How to get listed in the Bottin En-Contact, dedicated to CRM, RCS, employee experience measurement and hostess agencies. The to-do list, before 25/11.