Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.

Paris, la capitale du pays le plus visité au monde, va fermer son office de tourisme physique. Parisjetaime ne disposait plus que de Spot 24. Corinne Menegaud a présenté son plan de refonte de ...

Pathé Marconi recording studios, a famous one. The Beatles, the Rolling Stones, Téléphone, Gérard Manset, David Gilmour used to play and record there.

Après Homair, Comme j'aime, Magnolia, Hess Automobile, Callity, pure player français et respecté du speech analytics, est embarqué par le néo-assureur français du moment, Acheel, celui dont la ...

Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

The experience of employees serving the customer experience, the professional experience that leaves a lasting impression and is remembered with emotion: this is the common thread running through the ...

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

How to get listed in the Bottin En-Contact, dedicated to CRM, RCS, employee experience measurement and hostess agencies. The to-do list, before 25/11.

Les articles Appelez-moi le directeur du magazine En-Contact ...

New Biz Forum se tiendra le 11 juin 2025. Dédiée au marketing digital et à l'acquisition de clients, la rencontre est organisée par Malpaso-RCM et le magazine En-Contact. Groupe Verlaine, Magnolia, ...